How can we help?

Choose the option that best describes you and we'll get you to the right place.

I'm exploring Roastify

Watch a quick overview of how Roastify works, our pricing, and whether we're the right fit.

I'm an existing customer

Get help with orders, account issues, billing questions, or technical support.

Go to Support Portal

I want samples or wholesale

View current sample options or inquire about wholesale pricing.

Request Samples or Pricing

Partnerships, press, or other

Media inquiries, integration partnerships, or business development opportunities.

Send Us a Message

Frequently Asked Questions

Roastify is a private label coffee manufacturing and fulfillment platform. We roast, package, and ship coffee under your brand directly to your customers — no inventory, no MOQs, no hassle.

Not necessarily! While many of our partners use Shopify, you can also sell on marketplaces like Etsy or Amazon, or even take orders manually and submit them through our platform. We integrate with most major e-commerce platforms.

You can start designing and purchase as a guest without an account or plan. Base is $15/month and Pro is $49/month; paid plans unlock member pricing and selling integrations.

See the current sample options and pricing on the Roastify sample-ordering page.

Pro orders are typically ready for carrier pickup within 2 business days, and Base orders within about 3–4 business days. Shipping transit is additional.

We currently dropship to the US and Canada. International shipping to other countries is available for bulk/wholesale orders. Contact us for specific international shipping inquiries.

Still have questions? Email us directly →